Can I Return My Purchase?

Yes, with just a few exceptions.

We believe in the quality of our supplements and want you to feel confident in your purchase. If for any reason you’re not satisfied, we offer a 90-day money-back guarantee to ensure your satisfaction.

90-Day Money-Back Guarantee

If you’re not completely satisfied with MitoBurn, you may request a refund or replacement within 90 days of delivery (as determined by the tracking number).

• Refunds are only available for first-time purchases of a product and limited to one bottle per customer.

• If you purchased multiple bottles, only one opened bottle is eligible for a refund, while the others must be unopened and in their original condition.

• Shipping costs are non-refundable.

How to Request a Refund or Replacement

Step 1 – Contact Customer Support

Email us at [email protected] with:
✔ Full Name
✔ Email Address
✔ Order Number
✔ Reason for Refund or Replacement

We’ll provide you with a Return Merchandise Authorization (RMA) Number and the return address (if applicable).

Step 2 – Return Your Product (If Required)

• If your order qualifies for a return, securely package the item.
• Clearly write your RMA Number on the outside of the package.
• Ship the product to the return address provided by our support team.

Step 3 – Refund Processing

• Once we receive your return (if required), we will process your refund or replacement.
• Refunds are issued only to the original payment method within five business days.
• Please contact your bank for details on when the refund will appear in your account.

International Orders

• We are not responsible for customs fees or additional charges once your package leaves our facility. These fees are the responsibility of the buyer.
• If customs fees are refused at the time of delivery, your order may be returned, and we will issue a refund excluding shipping costs.

Lost or Missing Orders

If your package has not arrived, please contact us within 90 days of your purchase date to report the issue and request a resolution.

Return Shipping Costs

• MitoBurn does not cover return shipping costs for refunds or replacements.
• We are not responsible for lost or damaged returns during transit.

If you have any questions or need assistance, feel free to contact our support team at [email protected].

The MitoBurn Team